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FAQ

FAQs

 

You bring the Qs, we'll bring the As.

You will get a confirmation email once your order has shipped containing the tracking number.


What if I need to change or cancel my order?
Once an order is placed, we are unable to make changes. 


Where can I find my tracking number? 
You will get a confirmation email once your order has shipped containing the tracking number. You may also check your order status page to locate the tracking number.


How do I care for my jewelry?
Great question! Check out our jewelry care page where we share our tips in tricks on how to enjoy your jewelry for as long as possible. 


What if I'm not satisfied with my product?
Your satisfaction is our #1 priority. If you aren't happy with your order, we will give you a full refund. Just shoot us an email at service@lotteds.com We will then provide you with instructions on how to send your item back and provide you with a refund! Please note that the item must be returned in the same condition you received it in and you are responsible for return shipping costs.

 

Do you offer gift options?
We have gift card options available! :) 

 

How can I contact you?
You may email us at service@lotteds.com. Our business hours are Monday-Friday 9am-5pm EST and you will receive a response within 1-2 business days.